How to place an order:
You simply enter the order details in the fields provided for each product. The item is placed in your shopping cart. You can click on the cart from any page and you simply checkout when you are finished shopping. We accept Visa, Master Card, American Express and Money Orders.
The order is sent to The Private PO - Personalize It! and someone will be in contact with you if there are any questions regarding your order. Once your order is complete, you will be notified through the email address you provided that your order is being shipped. The email will contain a delivery confirmation number so that you may check on the progress of your package.
Orders are currently shipping within 7 to 10 days, usually less. If there is a delay in the shipment of your order, you will be notified. If you need a rush delivery on your package, a $5.00 per item rush delivery charge will be added to your account. There will be no additional shipping & handling costs unless you need overnight delivery (Priority/First Class included). If you require overnight delivery of your package, additional shipping charges will apply or if you desire/require a signature.
NOTE: We can not be responsible for packages after we give them to US Mail, FedEx or UPS. We do use tracking numbers or confirmation of delivery, HOWEVER, If it is not safe to leave a package at your front door in the event you are not at home, please request signature required as we will only charge you what they charge us. (apx. $5.00 to 10.00)
If placing a phone order, your order will need to be confirmed via email. Personalize It must have all writings confirmed in writing before work on your order will begin. You may email us at personalizeitJ@aol.com,
Return Policy:
Internet Orders:
Due to the fact that all work unless, otherwise stated, is custom made, we cannot accept returns. If there is an error or flaw in your product, you may return your item for a replacement of the same item. All items must be returned within 14 business days of receipt of the item. You will be responsible for all shipping charges to return the item. If we determine the error is legitamate and issue a replacement, we will credit you with your shipping charges for returning it to us (via first class/priority mail) and ship it back to you at no charge. We cannot be responsible for items damaged or lost by the postal service. We do offer insurance for shipping for an additional $1.00 per $100.00 value. Please check your order and double check your order before checking out to be sure that all of the details are correct. By submitting your order, you acknowledge that your order is correct and ready for processing. Once an order has been submitted, it cannot be changed. All sales are final.
Please ask any questions you might have before you sumbit your order!
***Please Note***
Due to the custom nature of our items and in order to keep your cost low we keep very little stock, thus we have to special order all supplies.
Once any payment has been made towards your balance,including partial payments your order will be started and NO Refunds will be issued after that time.
Thanks for your understanding in this matter.
Phone Orders:
Wholesalers may call, please ask for Judy.
If you are a retail customer placing a phone order, your order details will be emailed to you. You MUST return the email with your confirmation that all order details are correct BEFORE your order will be processed. This includes rush orders!
Shipping Policy:
In an effort to keep your shipping costs as low as possible, the following system has been implemented.
We apologize but due to the postage rate increase on May 12, we've had to slightly increase shipping costs.
The shipping, packaging and handling is based on units. The units are decided on approximate shipping costs. For instance, a garden flag is one unit as it is usually light and inexpensive to ship. However, due to the size of the large lampshade, it is rather costly to ship and would be 58 units apx. $16.30 due to boxing, protection and shipping cost.
Below you'll find a breakdown on charge per unit.
The first 5 units: $5.80
The next 10 units: $5.00
The next 10 units: $1.00
The next 10 units: $1.00
Everything after that: $.50
Most items are one unit. If you are purchasing a gift set that has more than one piece, each piece counts as a unit. For instance, if you are purchasing a 3 piece Burp Cloth Set, there would be 3 units in that set. Let's say you add a 3 piece Girls Gift Set (burp cloth, bib, and onesie). That is an additional 3 units. Your shipping would be $5.80 for the first 5 units and an additional $5.80 for the next 10 units, thus your total shipping would be $10.60, however, if the weight and cost for me less I will discount it accordingly.
Items that are not kept in stock and are special ordered cost more to ship, thus the units are often more even if it is just one piece and usually have them dropped shipped to you.
I hope this helps clarify the shipping charges. If you have any questions, please feel free to contact me (Judy) at 803-252-0041 or fax at 803-252-0042.
EMBROIDERY ON STUFF YOU BRING TO US:
We will embroidery most items for you if you are local or if you want to ship it to us.
The charge for this service is $8.00 to $10.00 for the first 10,000 stitches and $1.00 for each 1,000 stitches are portion thereafter per item. We will be happy to come up with a design on file, email it to you and tell you the estimate for having your item monogrammed.
Thank you for your consideration.
**Please note that we use a water soluable clear stabilizer on the tops of our garmets. While we make every effort to remove the stabilizer before we ship, sometimes a small piece is still there, it will disolve overtime or in water If you should have any questions, please feel free to contact us and we'll be glad to assist you.**
